Shipping, Returns and Refunds Policy

Shipping Policy

1. Order Processing All orders are processed within [1–3 business days] after payment has been

received and confirmed. Orders placed on weekends or public holidays will be processed on the

next business day. Customers will receive an email confirmation once their order has been

processed and dispatched.

2. Shipping Methods & Delivery Times We offer several shipping options depending on the

customer’s location and order size: – Standard Shipping: Estimated delivery within [3–7 business

days]. – Express Shipping: Estimated delivery within [1–3 business days]. – International Shipping:

Delivery times vary by destination, typically [7–21 business days]. Delivery times are estimates and

may be subject to delays beyond our control (e.g., customs clearance, courier delays, extreme

weather).

3. Shipping Rates Shipping costs are calculated at checkout based on the shipping method, order

weight, size, and destination. Occasionally, we may offer free shipping promotions. These will be

clearly communicated on our website.

4. Order Tracking Once shipped, customers will receive a tracking number via email. Tracking

information may take up to 24–48 hours to become active.

5. International Shipping & Customs We ship to most international destinations. Customers are

responsible for any applicable customs duties, taxes, or import fees imposed by their local

authorities. Sonny’s Super Solutions Ltd is not responsible for delays caused by customs

processes.

6. Undeliverable or Returned Packages If an order is returned due to an incorrect address provided

by the customer or failure to accept delivery, the customer will be responsible for any re-shipping

costs. If the package is returned and the customer does not wish to have it re-shipped, a refund

(minus shipping costs) may be issued at our discretion.

7. Damaged, Missing, or Lost Shipments If your order arrives damaged, please contact us within 48

hours of delivery with photos of the damage. If your order is missing or lost in transit, please notify

us within 7 business days so we can work with the carrier to resolve the issue. We may offer a

replacement, store credit, or refund depending on the situation.

8. Changes to Shipping Policy We reserve the right to update or modify this Shipping Policy at any

time. Any changes will be posted on our website with the revised effective date.

9. Contact Us For questions or concerns regarding shipping, please contact us: Sonny’s Super

Solutions Ltd Email: sonnyssupersolutions@gmail.com Phone: 07366417987 Address: 12 Bridge

end, Leek, ST13 8LG

Returns & Refunds Policy

1. Eligibility for Returns Items may be returned within [14–30 days] of delivery. Returned items must

be unused, in original packaging, and in resalable condition. Certain items may be non-returnable

due to hygiene, customization, or safety reasons.

2. Return Process To initiate a return, customers must contact us at

sonnyssupersolutions@gmail.com / 07366417987 with their order number and reason for return.

Once approved, we will provide return instructions. Customers are responsible for return shipping

costs unless the return is due to our error (e.g., defective or wrong item).

3. Refunds Refunds will be issued to the original payment method within [7–10 business days] of

receiving the returned item. Shipping fees are non-refundable (except in cases where we made an

error). If the item shows signs of use, damage, or is missing parts, only a partial refund may be

granted.

4. Exchanges Exchanges may be offered if the item is defective or damaged upon arrival. In some

cases, we may offer a replacement instead of a full exchange.

5. Non-Returnable / Non-Refundable Items Custom or personalized items Sale or clearance items

(unless faulty) Gift cards, downloadable software, or digital goods

6. Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please

contact us within 48 hours of delivery with photos for verification. We will arrange a replacement,

exchange, or refund at no extra cost.

7. Late or Missing Refunds If you haven’t received a refund after 10 business days, first check with

your bank or credit card company. If you still haven’t received it, please contact us at

sonnyssupersolutions@gmail.com / 07366417987.

8. Contact Us For returns, refunds, or questions, contact us at: Sonny’s Super Solutions Ltd Email:

sonnyssupersolutions@gmail.com Phone: 07366417987 Address: 12 Bridge end, Leek, ST13 8LG